Shipping policy
What locations do you ship?
We primarily service USA and Canada region, and currently offering free worldwide shipping (We don't conduct business in or with sanctioned countries) on every order. Be sure to take advantage of this promotion before it's over (we normally offer free shipping only to USA and Canada region). We package & ship orders across the globe therefore, transit time will vary from location to location. To USA, free shipping is offered through USPS standard 7-14 days delivery.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible by our third party fulfillment and logistics vendors, depending on the fastest standard shipping method available to your location. We typically take 1 -2 business days for handling & processing your order. The typical delivery time frame is anywhere from 7-14 business days. Depending on your location, you might receive items much earlier, US orders usually take less than 2 weeks to arrive. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to support@yfacelume.com for additional assistance in this matter. Most promotional orders are shipped from China warehouse and are sent via Yun Express and carrier partner USPS only.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as your order is shipped. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Are there any hidden customs fees or import taxes?
All prices on our webpage are displayed in USD with all taxes completely covered on our end. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its destination, which are determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Extended Delays
In some instances, the delivery time may take longer than our policy states. Delays are possible during peak season typically, December 5th onwards as freight carriers experience a surge of incremental deliveries than non peak season. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
